Can Soft Skills Be Taught? In Financial Services, They Should Be
John Pierce | WealthManagement.com, January 2019
Read the article online >Summary: Soft skills have become something of a lost art across a number of industries, particularly in financial services. Emerging technologies like machine learning and artificial intelligence have led many firms to emphasize technical and analytical skills. Unfortunately, with that pivot often follows a shift away from the rapport between advisors and their clients or prospects.