High-tech, high-touch: Why the future of advice still hinges on human connection

Summary: For many years, there have been many conversations on how financial advice will be disrupted. Algorithms would replace advisors; automation would redefine relationships, and efficiency would win. That has not happened. What I have seen instead is something far more durable. Technology is reshaping how we deliver advice, but it is not replacing the advisor. If anything, it is reinforcing the value of the human element at precisely the moments when clients need it most.