Summary: We find top performing firms have a disciplined approach to strategic planning that includes investing in technology that allows them to innovate and evolve their client service delivery as well as a human capital plan that can succeed beyond the first generation of own.
 I think the most important take away from industry studies over the years and that which differentiates the top-performing firms from all the others, is the commitment to investing back into the firm and creating a real business."Kelli Cruz, Cruz Consulting Group. |
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