Social Media Use Up at Firms, but Texts Raise Compliance Worries: Survey

Summary: While compliance officers are more confident in their firms’ use of new communications channels for business, including social media, they’re concerned about the retention and production of text messages, with most firms that allow their employees to conduct business via texts stating they have "minimal to no" confidence in their ability to produce such messages during a regulatory exam, according to a survey released Friday by Smarsh.