Added on September 2017 in Form an RIA
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Summary: The breakaway movement has continued to gain headlines as more teams have make the leap to the RIA channel. Most articles surrounding recent breakaways tend to focus on how much assets the adviser has managed, the adviser's experience in the industry and the custodians and technology firms that may have assisted the RIA formation. What everyone seems to overlook are the vital operations teams that are toiling away behind the scenes to ensure the transition's success.
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Summary: Providing great customer service requires a dedicated investment of time, energy and resources, but the ROI can be huge if your efforts are well planned and executed. Below, we’ll focus on four customer service components that tend to consistently reward advisor efforts.
Added on September 2017 in Form an RIA
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Summary: My firm has a Facebook page and a website with a blog that allows clients to post comments. What’s our responsibility for comments or information posted by clients or others in either of those locations?
Added on September 2017 in Join an RIA
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Summary: Many financial advisors are shaking off the uncertainties of 2017 and getting ready to consider making the moves that they had put on hold. In my view, this means more advisors will be making strategic moves in the next year even as packages remain off the stratospheric highs of 2015-16.
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Summary: If your workday is anything like mine (and I’d hazard that it is), you are inundated with e-mails—from clients, prospects, colleagues, vendors, friends, the list goes on. In fact, according to the Radicati Group, business users sent and received approximately 122 e-mails per day in 2015. With so much on your plate, you may not spend as much time as you should crafting a response to each message. But what if you did? Consider how much more effective your e-mails could be if you followed a few key principles—namely, readability, legibility, and scannability.
