0 visitor like this article | Viewed 4473 times | 0 comment
Summary: Providing great customer service requires a dedicated investment of time, energy and resources, but the ROI can be huge if your efforts are well planned and executed. Below, we’ll focus on four customer service components that tend to consistently reward advisor efforts.
Added on September 2017 in Form an RIA
0 visitor like this article | Viewed 4562 times | 0 comment
Summary: My firm has a Facebook page and a website with a blog that allows clients to post comments. What’s our responsibility for comments or information posted by clients or others in either of those locations?
Added on September 2017 in Join an RIA
0 visitor like this article | Viewed 5152 times | 0 comment
Summary: Many financial advisors are shaking off the uncertainties of 2017 and getting ready to consider making the moves that they had put on hold. In my view, this means more advisors will be making strategic moves in the next year even as packages remain off the stratospheric highs of 2015-16.
0 visitor like this article | Viewed 5026 times | 0 comment
Summary: If your workday is anything like mine (and I’d hazard that it is), you are inundated with e-mails—from clients, prospects, colleagues, vendors, friends, the list goes on. In fact, according to the Radicati Group, business users sent and received approximately 122 e-mails per day in 2015. With so much on your plate, you may not spend as much time as you should crafting a response to each message. But what if you did? Consider how much more effective your e-mails could be if you followed a few key principles—namely, readability, legibility, and scannability.
0 visitor like this article | Viewed 3970 times | 0 comment
Summary: Bob Veres and Jean Sinclair hosted the Insider’s Forum in Nashville in the week before Hurricane Irma shut down other conferences in the city. The conference was well-attended by executives from RIA firms and by industry practice management experts. The result was a conference with engaged attendees and deep-content presentations. One new, foreign attendee asked me, “Is the level of presentations always this good in US advisor conferences?” Sadly, the answer is no! But these are my notes about the trends presented at this one.
